The St. Lawrence Health Alliance strives to provide a pleasant atmosphere where our physician’s patients can obtain quality and convenient care. Our physicians represent a wide range of specialties to accommodate the needs of the entire family. Our office building connects the Richard E. Winter Cancer Treatment Center to the Claxton Hepburn Medical Center, offering easy access to many patient services.

Appointments

• Schedule by calling listed physician number and speak with the receptionist; Please have your insurance card handy when calling so information can be collected prior to visit.
• Walk-ins are usually accepted if you are willing to wait, but it's always a good idea to call ahead.
• To cancel an appointment, it is requested you call 24 hours in advance.

Billing

• We accept MasterCard, Visa, Discover and American Express.
• Most insurances accepted
• Self-pay at time of visit unless other arrangements made
• Unpaid balance due within 30 days
• Fee information/special payment plans upon request

• All insurance will be billed as a courtesy to the patient
• Different physicians accept different insurances

Emergency/After Hours Care

• Dial regular number and answering service will give proper instructions

Medical records

To obtain medical records:

• Sign a medical records release form and send to physician's office
• Indicate physician who is to receive record
• In some cases there may be a charge.

New Patients

• Please bring your insurance card with you to every visit. If your insurance has copay, please be prepared to pay at the time of service.
• Some physicians require you to bring in prescription bottles of any medications you are taking
• New Patient Information Forms are required to be filled out and signed.

Both required for new patients:

Click here for PATIENT REGISTRATION FORM

Click here for FINANCIAL POLICY FORM

Office Hours

Regular hours are 8:00 a.m. to 6:00 p.m.

Prescription Policy

There is a 24 hour period for a call in prescription request.

Special Services (Radiology, EKG, Lab, Women’s Services)

The convenience of an office complex that is physically connected to the hospital is extremely advantageous, as well as the availability of the diagnostic services right here in our building.

• Radiology and laboratory services are located on the second floor.
• The Connection for Women, Claxton Women's Health Services, provides diagnostic ultrasound, mammography, bone densitomety screening, and massage therapy.